# Resume AI File Fix after a credit pause or interruption

Read the action quote, preserve your selected version and recover the current operation before starting another.

Source: https://chooseams.com/help/ai-file-fix/credits-and-recovery
Reviewed/updated: 2026-10-20

## Use the quote for the action in front of you {#section-1}

Generation, revision and preparation have their own credit quotes. Read the current quote before each action; do not assume an earlier quote, promotion or credit purchase starts the next step.

Credits pay for artwork actions. Physical transfers are priced separately. Staff File Fix has its own displayed price and artwork timing.

## Match the status to the next action {#section-2}

| What happened | What to do |
| --- | --- |
| Not enough credits | Keep the upload and selected result. Review the balance and current quote. If you buy credits, return and explicitly choose the intended action again. |
| Generation or preparation still processing | Wait or recover the existing operation through the displayed controls. Do not open another copy to force duplicate work. |
| Service unavailable or an error | Keep the source and saved design. Follow the displayed message; ask support or choose staff help if needed. Do not assume every failed hold has automatically released. |
| Accepted candidate, preparation incomplete | Return to the same saved design and accepted candidate. Recheck the preparation status and quote before proceeding. |
| Unfinished batch | Use Continue your batch in the same session/account. Adding only ready designs leaves unfinished designs saved. |

## Send a useful support report {#section-3}

- Say which action was interrupted: generate, revise, prepare or add to sheet.
- Include the approximate time, displayed error and expected selected version. A screenshot can help; hide private details.
- Keep your original artwork and avoid sending passwords, payment details or private access links.

> **Keep in mind** Availability depends on the enabled tools and working services. A missing entry or an unavailable action does not establish that your saved artwork was deleted.

## Still need help? {#support}

Tell us which tool you used, what you expected, and what happened. Include the time and a screenshot with private details hidden. Never send passwords, payment card details, or private access links.

- [Send a help request](/help#submit-request)

## Related help {#related-help}

- [Read Design Credits help](/help/design-credits)
- [Recover an unfinished batch](/help/bulk-artwork/resume-and-recover)
- [Send a help request](/help#submit-request)
- [Explore staff artwork help](/dtf-file-fix)

## Working with a customer agent
Use this guide as public instructions. Get current prices, stock, order status, and eligibility from authorized live tools. Ask for missing choices. The customer must review the exact artwork/proof and authorize any paid or publishing action. A copied guide does not connect an account or grant access. Do not include passwords, card details, locker codes, or private access links in public requests.