Privacy Policy

Information We Collect

We collect contact details you submit (such as name, email, company, and campaign responses), technical metadata (such as device/browser data), and usage events needed to operate and improve our services.

How We Use Information

We use collected information to deliver requested content, send transactional or marketing communications, improve product experience, analyze campaign performance, and support customer requests.

AMS Ordering in ChatGPT

When you use AMS Ordering in ChatGPT, we receive the product choices, quantities, artwork you submit, and any order or support details you choose to provide. We use this information to prepare artwork and physical merchandise, show proofs and prices, create an AMS checkout, fulfill orders, and answer support requests. If you explicitly request image upscaling, we send a temporary access link to the image to our image-processing provider, Pixelcut, and receive the processed image. When checkout is available, payment takes place through the AMS checkout. ChatGPT may process your conversation and selected images under its own terms; AMS controls the information our ordering tool receives. We restrict guest draft and artwork access using a temporary capability.

We use hosting, database, encrypted file storage, payment, shipping, and communication providers as needed for your order or support request. We share the information each provider needs for that task. Pixelcut receives an artwork link only when you request image upscaling.

Support Callbacks and Google Calendar

When you request a support callback, we save the contact details and request information you provide so staff can prepare a reply. Booking a callback through Google Calendar shares your booking details with Google and the AMS Support calendar. Authorized AMS staff can review the appointment, associate it with your support request, and cancel that exact appointment after recording that your request was resolved and you were notified. We keep your callback scheduled when resolution or cancellation cannot be verified.

The AMS callback application requests access only to events on the connected account's owned Google calendars. It does not request Gmail, contacts, or Drive access. We use event details, attendee information, and appointment status for callback preparation and management. Calendar credentials are encrypted, and appointment and support records remain stored for operational follow-up until administrative cleanup or a verified deletion request. You can revoke the application's Calendar access in your Google account; revoking access does not cancel an existing appointment or delete stored support records.

Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements. We do not sell Calendar data or use it for advertising. You can request access to or deletion of your callback records using the privacy contact below.

Sharing and Processors

We may use vetted service providers for hosting, analytics, email delivery, and customer operations. We do not sell personal information.

Retention and Security

We retain data only as long as reasonably required for business, legal, and operational purposes, and we use technical and organizational safeguards to protect data.

For AMS Ordering, unused guest drafts, uploaded artwork, and support records do not currently have an automatic deletion deadline. They may remain stored until AMS removes them through administrative cleanup or in response to a verified deletion request. We retain data associated with an active order, support need, or legal obligation for as long as that purpose requires. Order, payment, shipping, fulfillment, and accounting records may therefore be retained longer. Expiring or revoking guest access prevents further access but does not itself delete stored files.

To request access to or deletion of AMS Ordering data, email alex@amstransfers.com with your order number or guest reference if you have one. We verify the request before disclosing or deleting data; an email address alone does not unlock a guest order. We may retain records needed for an active order or a legal obligation.

Your Choices

You can unsubscribe from marketing emails at any time and request access, correction, or deletion of personal data by contacting us.

Contact

For privacy requests, email alex@amstransfers.com.